Shipping Policy

Shipping Costs

Shipping is free on every order delivered within our home market. There is no minimum order value, so the price you see at checkout is the price you pay. No separate delivery charge is added at any stage of the order.

Order Processing

Orders take 1 to 3 business days to prepare before they leave the fulfilment centre. This time is used to pick, pack and hand the parcel to the carrier. Business days do not include weekends or public holidays, so an order placed late in the week may begin processing on the following business day.

Delivery Times

Once the parcel has left the fulfilment centre, it is normally 5 to 8 business days in transit. Added to the processing time, that is roughly 6 to 11 business days from the date you order. These figures are working estimates and not guarantees. Carrier backlogs, public holidays and weather can delay a parcel, and we cannot promise a fixed delivery date.

Tracking Your Order

A tracking number is emailed to you the moment your order ships. You can use it on our Track Your Order page, which shows the current status at any time. If the tracking has not updated for a while, it usually means the parcel is moving between carrier depots and the next scan has not been recorded yet.

Where We Cannot Deliver

We do not deliver to PO Boxes, or to APO, FPO and DPO military addresses. We also cannot deliver to any location the carrier does not serve. If your usual address is one of these, please use an alternative delivery address when you place your order, otherwise we will not be able to ship it.

Failed Deliveries and Returned Parcels

If a delivery attempt fails, or the parcel is sent back to us, we will reship it to you. Contact us with your order number so we can confirm the delivery address before it goes out again. If the address needs correcting, tell us at the same time and we will update it on the new shipment.

Damaged or Missing Parcels

If your order arrives damaged, or the tracking shows it has gone missing, we will raise a claim with the carrier. To start this, contact us with your order number and a description of the problem. We will keep you updated while the claim is looked into and let you know the outcome as soon as we have it.

Contact Information

Company name: A.H.M. Ventures (operating as Zelora London)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed

Email: info@zelora-london.com