About Zelora London

Zelora London is for women who want boots they can wear every day and mean it. That might mean a pair for the working week, something practical for the weekend, or a boot that carries you through a night out without a second thought. We sell women's knee-high boots and nothing else, so every decision we make is about boots: how the shaft sits on the leg, how the sole holds up, how a boot feels after a full day in it.

New In

Close-up Leather Boots Editorial Square

Knee-High and Nothing Else

For women who wear boots through the working week, the weekend and out in the evening. Have a look through the styles.

FAQs

What is the return policy?

You have 30 days from the day your order is delivered to return an item. The boots need to be unworn and in original condition, with all tags and packaging still attached, so anything showing signs of wear will not qualify for a refund. To start a return, email us with your order number and the reason, and we will review the request and send you return instructions. Anything posted back without that approval is not accepted, and you pay the return postage unless the item was faulty, damaged or not what you ordered, in which case we arrange and pay for it.

Do you offer exchanges?

We do not run a separate exchange process. If you would like a different size or a different pair, just return the original for a refund and place a new order for the one you want. The one exception is an item that arrived faulty, damaged or was not what you ordered, where we send a replacement free of charge.

How long does a refund take?

Once your return reaches us and passes a quality check, we refund the original payment method. Please allow up to 10 business days for that to complete. We will send you an email confirmation as soon as it is done.

When will I get my order?

Orders take 1 to 3 business days to be dispatched, then 5 to 8 business days in transit. That works out at roughly 6 to 11 business days from the date you order. These are estimates rather than guarantees, as carrier backlogs, public holidays and weather can all delay a parcel.

How much does shipping cost?

Shipping is free on every order, with no minimum spend. There is nothing extra to pay at checkout for delivery.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay.

Where do you ship to?

We ship within the United Kingdom, and delivery is free with no minimum spend. We cannot deliver to PO Boxes, APO/FPO/DPO military addresses, or anywhere the carrier does not serve. If your address is one of those, please use an alternative one when you order.

How do I contact customer support?

Email us at info@zelora-london.com and we will get back to you. Our hours are 9:00 AM to 5:00 PM (GMT), Monday to Friday, and we are closed at weekends. If you are writing about an order, please include your order number so we can help faster.

How do I track my order?

We email you tracking details as soon as your order is dispatched. If the tracking email has not arrived yet, your order is most likely still being prepared, which takes 1 to 3 business days.

My order arrived damaged, what do I do?

Please check your order as soon as it arrives and let us know within 30 days of delivery if anything is damaged, faulty or not what you ordered. Email us your order number and a clear photo of the problem. Once we have confirmed it, we send a replacement free of charge and cover the return shipping.