Transaction Policy
How Payment Is Taken
Payment is taken in full when you place your order. You choose your payment method at checkout and the transaction is processed straight away by our payment provider. Once the payment has gone through, your order is confirmed and passed on for fulfilment.
Security
Every transaction on this site is encrypted over SSL. Your payment is handled by a certified payment provider, so the details you enter at checkout are passed directly to them in encrypted form. This applies to every order, whichever method you use.
Accepted Payment Methods
You can pay using any of the following:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
If your payment is declined, check the details you entered and try again, or use one of the other methods listed above.
Your Card Details
We do not store card details on our own servers at any point. Your card information is held and processed by our certified payment provider, and we do not have access to your full card number. If you save a payment method for future use, that is done through the provider or the wallet service you have chosen, not by us.
Billing Information
Please make sure the name and billing address you enter match the ones held by your bank or card issuer. A mismatch is a common reason for a payment to be declined. If you spot a mistake after ordering, contact us with your order number and we will tell you what can be changed.
Contact Information
Company name: A.H.M. Ventures (operating as Zelora London)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands
Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed
Email: info@zelora-london.com